I'm getting a message that my database is corrupt
If your software stops or cannot be launched and gives you an error message that your database is corrupt, you will need to send us your database file for us to examine and repair (if possible).
If you wish us to sign a non-disclosure agreement before repairing your database or if a a previous NDA with your company has expired, we will be happy to send you our standard NDA agreement for signature. Please contact us for more information.
Tips:
- In multi-copies installation of our products, remember to follow all the setting-up instructions on how to to share a database (e.g. restrictions concerning remote access, etc; see
https://support.thatsrights.com/portal/kb/articles/setup-new-database for more information). - Back up your database file frequently with any backup tools you already have in place. If your current database cannot be repaired you will need to revert to the latest backed up file.
- Give your database file (and backups) distinct and searchable names and keep them in a safe location that you can easily remember.
Related Articles
How to set up a new database
Applies to: That's Rights!, That's Rights Agents and EasyRoyalties When using these applications, your data is stored in a database file, which can be managed independently of the application installed on each user’s PC. When first installing the ...
How do I send my database to Support?
To send your database (along with supporting files such as error logs and settings files): 1. Go to Options & settings > Database management and click "Package files for support" 2. Select the items to include (database, error log, settings file, ...
Backing up your database (and back-up reminders)
Your database is a file separate from That's Rights! or EasyRoyalties software; it sits on your device or any external server on the same LAN. To avoid losing any data, your database file should be backed up periodically with any back-up system you ...
How do I initialise a new database without demonstration data?
Initialising a new database Applies to: That's Rights!, That's Rights Agents, EasyRoyalties To create a new database without the sample demonstration data, perform the following actions: 1. Go to Preferences > Connection management > Change database ...
How do I connect to the new database that was returned to me from Support?
If we have sent you a database for you to use with your copy of the software, follow the steps below to connect to the new database: If you have an existing database file, you may wish to make a copy of it before proceeding. This will allow you to ...